Privacy Policy

Who we are

Fairways Service Station, Doncaster Road, Ackworth, West Yorkshire, WF7 7BZ. You can reach us on 01977 614376 or by email at fairwaysservicestation@hotmail.co.uk. We are the data controller for any personal information you share with us through this website.

What we collect and why

• Contact form. Your name, phone number, email address (if you give one) and your message. We use these to reply to your enquiry. Our lawful basis is our legitimate interest in answering questions from customers, or taking steps you've asked for before booking work.
• Spam and abuse protection. When you send the form, we briefly record your IP address to limit how many messages can be sent in an hour, and run automatic checks for spam. Messages that look like spam are discarded. If you think a genuine message didn't reach us, please call. Our lawful basis is our legitimate interest in keeping the site secure.
• Website statistics. We measure visits and clicks, such as which pages are viewed and whether someone taps the call button, so we can see what's useful. See "Analytics" below. Our lawful basis is our legitimate interest in running and improving the site.

Who handles your data for us

We use a small number of service providers to run the site. They only use your data to provide their service to us:

• Vercel - hosts the website and provides visitor statistics
• Resend - delivers contact form messages to our inbox
• Microsoft (Outlook/Hotmail) - our email inbox, where messages are stored
• Upstash - stores the short-lived spam-protection counter
• Hall Web Design - our web developer, who maintains the site and runs our Umami analytics

Some of these providers are based in, or store data in, the United States. Where that happens, the transfer is covered by the UK-US data bridge or the provider's standard contractual clauses. We do not sell your data or share it with marketers.

Analytics

We use two privacy-friendly analytics tools, Vercel Web Analytics and Umami. Neither uses cookies or tracks you across other websites. They record things like the pages you visit, the site that referred you, your browser and device type, and your approximate country, plus clicks on buttons such as "call" or "email". Your IP address is used briefly to count unique visitors but is not stored.

Umami also records a sample of visits so we can see how the pages are used: where people tap or click, how far they scroll, and a replay of the visit showing scrolling and the pages viewed. Anything you type into the contact form is masked before it leaves your browser, and the recordings are not linked to your name or contact details. We use them only to find parts of the site that are confusing or broken.

Google Maps and cookies

Our own website does not set any cookies. The map on our home and contact pages is provided by Google Maps. When the map loads, Google receives your IP address and may set its own cookies. Google is responsible for that data, and you can read how it uses it at policies.google.com/privacy.

You can block or delete cookies in your browser settings. The rest of the site works without them.

How long we keep your data

• Enquiry emails stay in our inbox while we deal with your enquiry and any work that follows, and for a reasonable time afterwards in case you have follow-up questions. If you want us to delete your message sooner, just ask.
• The spam-protection record of your IP address is deleted after 1 hour.
• Our email delivery provider keeps a short-term delivery log, then deletes it.
• Visit statistics are kept only as totals that don't identify you.
• Visit recordings are deleted within 90 days.

Your rights under UK GDPR

You have the right to ask us to:

• confirm what personal data we hold about you,
• provide you with a copy of that data,
• correct anything inaccurate,
• delete your data,
• restrict how we use it,
• stop using it where we rely on legitimate interests, and
• receive your data in a portable format.

To exercise any of these rights, contact us using the details above. We will respond within one month. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you think we have mishandled your information.

Changes to this policy

If we update this policy we will change the "Last updated" date at the top of the page.

Questions

If anything here is unclear or you want to know more, get in touch on 01977 614376 or via our contact page. We're happy to talk things through.